Introduction 

Sikder Consulting and Software Solutions (SCSS) values your privacy and is dedicated to protecting your personal data. This privacy policy aims to inform our clients, website visitors, and third parties we interact with about how we collect, use, process, disclose, and safeguard personal data in the course of providing our services and operating our website. We adhere to the highest standards of data protection and ensure compliance with applicable laws. 

Personal Data Definition 

Personal data refers to any information that can identify an individual directly or indirectly. This may include, but is not limited to, name, email address, IP address, and telephone number. It also covers information about the usage of our website, gathered through log files and cookies. 

Data Collection 

SCSS may gather, store, and utilize the following categories of personal data: 

• Details contained in any communications sent to us via this website, whether through the contact form, live chat, or other means. This may include your full name, email address, phone number, the name of the company you’re associated with, and the country where you reside or work. 
• Information you provide when applying for a job or submitting your CV, such as your full name, contact details, date of birth, work experience, educational background, and training history. 
• Information about your visits to our website, including the pages you’ve visited, the date, time, and duration of your visit, your IP address, the browser and its version you use, your operating system and its version, and your city and state. We may collect this information using cookies, as further described in the “Cookies” section below. 
• Any additional personal information that you voluntarily provide to us, for instance, your contact details if you wish to participate in our events. 
• We may also receive your personal data from third parties like our current or potential clients, suppliers, or business partners when it’s necessary to provide our services or perform related duties. Typically, this data includes your name, surname, email, phone number, and position. 
• At SCSS, our goal is to collect only the minimum information necessary to process and fulfill your request or to achieve other objectives for which we process your personal data. If you feel that our website has collected excessive information about you, please reach out to us through the contact form to express your concerns. 
• SCSS does not aim to collect sensitive information via its website unless legally required. Sensitive information refers to data like racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, genetic data, biometric data, sexual life or orientation, and criminal records. We kindly request that you refrain from submitting such sensitive data when using our website. 

Purposes of Data Processing 

At SCSS, the processing of your personal data primarily serves the purpose of delivering our services and fulfilling our contractual obligations. This processing extends not only to our customers but also to personal data concerning users, suppliers, and subcontractors. Furthermore, if you are affiliated with our customers or business partners in any role (e.g., as an employee), your personal data may be processed in alignment with the objectives outlined below. We strive to limit data processing to the essential minimum, yet various purposes necessitate the processing of your data. 

Purpose and Basis of Data Processing: 

1. Service Provision and Contractual Obligations: 

• Business Planning: Strategizing and aligning our services with market needs. 
• Offer Development and Processing: Crafting and managing service proposals. 
• Information Exchange: Facilitating communication for business transactions. 
• Contract Conclusion: Finalizing agreements with clients or partners. 
• Credit Assessments: Evaluating financial reliability. 
• Service Delivery and Processing: Ensuring the efficient execution of our services. 
• Customer Support: Addressing and resolving client inquiries and issues. 
• Internal and External Coordination: Collaborating with internal teams and external subcontractors. 

Legal Basis: The processing is grounded in the performance of contracts or pre-contractual arrangements, and our legitimate interest in maintaining accurate records and managing finances. 

2. Communication: 

• Direct Interaction: Communicating with you through contact forms, chat, etc. 
• Essential Information Dissemination: Updating you on significant changes in terms, conditions, or service pricing. 
• Customer Communication Management: Overseeing and executing communications via postal or electronic means. 
• Third-Party Communication: Handling requests from external parties, such as media inquiries or applications. 
• Relationship Development: Cultivating and nurturing customer and other business relationships. 
• Customer Acquisition: Engaging prospective clients. 
• Event and Marketing Communication: Informing about events, promotions, and marketing initiatives, including newsletters and electronic messages. 

Legal Basis: This processing is justified by contract performance or pre-contractual steps and our legitimate interest. Your direct contact implies your consent for data processing for communication purposes. 

3. Service Improvement and Development: 

• Digital Offering Enhancement: Developing, operating, administering, and maintaining our digital platforms. 
• Usage Analysis: Evaluating how our digital services (websites, online platforms, apps) are utilized. 
• Service Evaluation: Assessing the quality and reception of our services based on user behavior.
• Statistical Analysis: Conducting analyses based on anonymized user data. 
• Market and Opinion Research: Gaining insights through market studies and public opinion sampling. 

Legal Basis: This is essential for our legitimate interests, including understanding how our customers interact with our services, service development, business growth, and market positioning. 

4. Security and Compliance: 

• Operational Security: Ensuring the secure functioning of our services. 
• Policy and Legal Compliance: Upholding our terms, conditions, and legal obligations. 
• Access Monitoring and Control: Regulating and overseeing access to our digital services. 
• Risk Management: Implementing strategies to mitigate potential risks. 
• Legal Claim Management: Asserting and defending in legal disputes or proceedings. 
• Fraud Prevention: Addressing and mitigating fraudulent activities or misconduct through investigations and data analysis. 

Legal Basis: These activities are crucial to fulfill legal obligations or protect our legitimate interests, such as managing our operations, ensuring IT and network security, and safeguarding our platforms against fraudulent or unauthorized use. 

For any purposes where a legal obligation to process data exists, or where such processing is deemed appropriate or evident under the circumstances, SCSS ensures adherence to all applicable laws. 

Cookies and Tracking Technologies 

When you visit our website or use our apps, we collect certain information automatically. This includes your device’s IP address, details about your browser and operating system, and the time of your visit. Your IP address is stored only during your website session and is either deleted or anonymized after you leave. 

We also use cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that help us understand how you use our site. They do not personally identify you, but they do assign a unique identifier to your device. 

We utilize various types of cookies on our site, categorized as follows: 

Functionality Cookies: 

These cookies are essential for remembering the preferences and choices you make while navigating our site. They don’t track your browsing activities on other sites and don’t collect information about you that could be used for marketing or tracking your internet history outside our site. 

Performance Cookies: 

Typically sourced from third-party providers, performance cookies gather data about your interactions with the transition website. This data includes details such as the type of browsers and operating systems you use, the domain of the previous website you visited, the number of visits, average duration on the site, and pages you explored. These cookies are designed to be anonymous; they don’t identify you personally but are employed to enhance the website’s functionality. Third-party vendors who supply these cookies might also access the data to refine their services. 

Advertising and Social Media Cookies: 

These third-party cookies are geared towards tailoring advertising to be more aligned with your interests. They also help in regulating how often you encounter an advertisement and assessing the effectiveness of advertising campaigns. Moreover, these cookies track behavior post-ad interaction. They are typically activated through the site operator’s consent and may link to functionalities provided by external organizations. Consequently, the content and messages on other websites you visit might be influenced. 

It’s important to note that disabling or refusing cookies might lead to limited access to the transition website or affect its functionality, potentially restricting the use of interactive features. 

Disclosure of Personal Data 

We may share your personal data with third parties in certain circumstances, including with service providers who assist us in our operations. Any data sharing will be in line with the purposes outlined in this policy, and we ensure that all third parties respect the confidentiality and integrity of your data. 

Transfers to third countries 

SCSS operates globally, and due to the nature of our business, your personal data may need to be moved and stored in countries other than your own. This could involve countries outside the North America Area that are not deemed to provide an equivalent level of data protection (referred to as third countries). 

Should you require it, you can request specific information from SCSS regarding the kind of data being processed and the destination country in your particular situation. 

Data Retention 

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Upon expiration of the retention period, personal data is securely deleted or anonymized. 

Data Security 

We employ stringent security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, while we strive to use commercially acceptable means to protect your personal data, absolute security cannot be guaranteed. 

Your Rights 

You have various rights regarding your personal data, including the right to access, correct, delete, or transfer your data. Should you wish to exercise any of these rights, please contact us at information.scss@gmail.com. 

Amendments to the Privacy Policy 

We may update this privacy policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically. 

Contact Us 

For any questions or concerns about our privacy practices or this policy, please contact us at  information.scss@gmail.com. 

This privacy policy is effective as of 01.30.2024. We value your trust in providing us your personal data and are committed to protecting it with the utmost care and security.